Sanofi Espoir - Maternal and neonatal health in Senegal: strengthening local impact
Internship at SÆGUS · Client: Sanofi Espoir Foundation · 2019
SanofiOverview
During my first internship at SÆGUS, I worked on a mission for the Sanofi Espoir Foundation around maternal and neonatal health in Senegal. The goal was to better understand local care pathways to strengthen the foundation's impact. I produced the workshop wrap-up content and contributed to the experience map of the women's journey.
Challenge
Teams had to reconcile field constraints, healthcare professionals' expectations, and patients' needs in a complex environment, with little visibility into the real on-the-ground experience.
Solution
An immersive approach combining field immersion, interviews, workshops, and visual synthesis to map journeys, structure insights, and propose user-centered recommendations.
Outcome
The team was able to rely on concrete deliverables - journey maps, storyboards, and experience maps - to guide decisions and strengthen the coherence of its actions in the field.